Welcome to our Shipping Policy page! We want you to
feel confident in shopping with us and know what to expect in terms of
processing, shipping, costs, and delivery timelines.

Order Processing Times

Once you place your order, our team works diligently to prepare it for shipment. Here’s what to expect:
Processing Time: 2-5 business days (excluding weekends and holidays).
Orders Received After 5 PM: Orders placed after 5 PM Eastern time are processed the following business day.

Shipping Options

Domestic Shipping
We currently ship across the United States through several shipping options to meet your delivery needs:

Standard Shipping: Delivery within 5-7 business days.
Expedited Shipping: Delivery within 2-3 business days.

International Shipping
We offer shipping to select international locations. However, certain countries may have
restrictions that prevent us from fulfilling orders there. Please check
the list below for availability:

Region

Estimated Delivery Time

Restrictions

Canada

7-14 business days

None

United Kingdom

10-15 business days

None

Australia

10-15 business days

None

Please note that shipping times are estimates and may vary.

Shipping Costs

We strive to provide transparent shipping rates:

Standard Domestic Shipping & Handling: $9.99 or FREE on special promotions and orders over $75.

International Shipping: Rates vary based on destination and shipping option.

Duties and Taxes: For international orders, additional import
duties or taxes may apply upon delivery. Please check with your local
customs office to understand potential fees.

Local Delivery Options

Local delivery is not available.

Returns, Changes, and Cancellations

We’re here to help if you need to adjust your order. Here’s how we handle these requests:

Returns: For eligible items, returns can be requested within 60 days of your purchase. Visit our Return Policy Page for more details.

Order Changes and Cancellations: To change or cancel an order,
please contact us within 24 hours of purchase. Our Customer Service team
can be reached by phone at 855-252-8739. We are open Monday to Friday
between 9:00am and 5:00pm Eastern time, with the exception of national
holidays. Please leave a message if you get voicemail.  It is our policy to respond to all Customer Service inquiries by the next business day.

Lost or Damaged Orders: In the rare case of a lost or damaged
package, reach out to our customer support team, and we’ll work to
resolve the issue promptly.

Potential Service Interruptions

While we do our best to deliver on time, external
factors such as weather or customs processing may cause delays. Please
check our homepage for any service interruptions that may affect your
order.

Order Tracking

Once your order ships, you’ll receive a shipment
confirmation email with tracking details. You can track the status of
your package at any time. If you encounter any issues, our support team
is here to help.

Thank you for choosing us! We’re committed to a
seamless shopping experience and look forward to serving you. For
further questions, feel free to reach out to our support team by email
at help@akbotanicals.com.